Privacy Policy

We may collect the following information when you use our website or place an order:

• Name, phone number and email address;
• Billing and shipping address;
• Order and transaction details;
• Information you provide through forms, reviews or customer support;
• Device, browser and website usage information.

We may use your information to:

• Process and deliver your orders;
• Communicate with you about your order or account;
• Provide customer support;
• Improve our website, products and services;
• Send promotional or marketing communications, where permitted by applicable law;
• Prevent fraud and maintain the security of our website.

Payments made through our website may be processed by third-party payment service providers. Malola Foods does not store your complete payment card or banking details. Your payment information is handled according to the policies and security practices of the relevant payment provider.

We may share necessary information with trusted third-party service providers, including:

• Payment service providers;
• Delivery and logistics partners;
• Website and technology service providers;
• Marketing and analytics service providers.

We may also disclose information where required by law or to protect the rights, safety and security of Malola Foods, our customers or others.

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and support certain website features.

You may manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

With your consent or where permitted by applicable law, we may send you information about our products, offers and updates through email, SMS, WhatsApp or other communication channels.

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

Our website may contain links to third-party websites or services. Malola Foods is not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies.

Our website and products may be enjoyed by families and children; however, our website is not intended to knowingly collect personal information directly from children without appropriate parental or legal guardian consent.

If you believe a child has provided us with personal information without appropriate consent, please contact us.

Subject to applicable law, you may request access to, correction or deletion of your personal information or withdraw consent for certain uses of your information.

To make such a request, please contact us using the details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically.