Terms & Condition
Welcome to Malola Consumables! Our website—**www.malolaconsumables.com**—is managed and operated by Malola Consumables, based in Salem, Tamil Nadu, India. By accessing our site and using our services—whether you’re browsing, placing orders for organic food delivery, or exploring healthy snacks online—you agree to these Terms & Conditions (“Terms”). These Terms apply to your use of our platform and help ensure a safe, transparent, and rewarding experience.
1. Acceptance of Terms
By shopping with us or accessing any part of our platform, you accept these Terms, as well as our Privacy Policy, Shipping Policy, and Returns & Refund Policy. To make sure you stay informed, we may update these Terms periodically—so it’s a good idea to check back from time to time.2. Using Our Platform Responsibly
- You agree to use Malola Consumables only for lawful purposes—never for spamming, harmful activities, or anything that compromises the integrity of our online organic grocery platform.
- Activities like data scraping, hacking, or misuse of our content, trademarks, or layout are strictly prohibited and may result in immediate account suspension.
3. User Content & Intellectual Property
- All text, images, logos, product descriptions, and designs on our site are property of Malola Consumables or our partners. Unauthorized copying or reuse is prohibited.
- You grant us permission to use any content you voluntarily share (e.g., reviews or photos) to help enrich our platform and improve our services—while always crediting your contribution appropriately.
4. Account Responsibility
- When you create an account, your profile information must be accurate and up-to-date.
- You’re responsible for safeguarding your account login details. Any activity through your account is your responsibility, so please let us know immediately if you notice any suspicious activity.
5. Orders, Payments, & Secure Transactions
- We offer secure online payments (cards, UPI, net banking, wallets) and occasionally Cash on Delivery (COD), depending on your location.
- Malola is committed to making online organic grocery shopping easy and safe—your payment data is fully encrypted for maximum protection.
6. Shipping & Delivery
- We offer Pan-India doorstep delivery of our farm-fresh foods, including millet-based snacks and organic rice.
- Orders typically ship within 24–48 hours, with delivery arriving in 3–7 business days, depending on your area.
- For complete details, feel free to visit our [Shipping Policy] page.
7. Returns, Refunds & Cancellations
- We strive for your satisfaction with every order. If your package arrives damaged or incorrect, please visit our [Returns & Refund Policy] page for easy steps to return or exchange.
- Refunds are handled with care—either back to the original payment method or via store credit—so you’re always taken care of.
8. Limitation of Liability
- While we take every precaution to ensure a smooth experience, Malola Consumables won’t be held liable for delivery issues outside our control—like courier delays or incorrect address details.
- Our maximum liability is limited to the value of the goods purchased. We’re dedicated to resolving issues promptly and fairly.
9. Governing Law & Dispute Resolution
- These Terms are governed by the laws of India, with disputes falling under the exclusive jurisdiction of courts in Salem, Tamil Nadu.
- If there’s any concern or conflict, please let us know. We’re here to resolve it fairly.
10. Updates to Terms
- Malola Consumables reserves the right to modify these Terms at any time. Any major changes affecting your rights will be communicated through email or our website.
- Continuation of your use of the site after changes means you accept the updates—so stay tuned for news when it arrives!