Refund & Cancellation Policy – Malola Consumables

At Malola Consumables, your satisfaction is our top priority. From ordering your favourite organic food delivery items to receiving millet-based snacks or farm-fresh groceries, we strive to make every transaction smooth, secure, and stress-free. This Refund & Cancellation Policy outlines how you can cancel orders, request refunds, and return products—so let’s walk through it together:

1. General

Malola Consumables, based in Salem, Tamil Nadu, operates www.malolaconsumables.com. By purchasing on our platform, you’re agreeing to these terms, which work alongside our Shipping Policy and Terms & Conditions.

We are committed to ensuring a positive experience, whether it involves healthy food delivery, online organic grocery shopping, or any returns and refunds. For any questions, feel free to reach out to us.

2. Applicability of Policy

When you place an order or request a cancellation/refund, you’re agreeing to these policies. These terms may change over time, so it’s best to check back whenever you’re ordering to stay updated.

3. Cancellation Terms

• You can cancel your order anytime before it’s dispatched.
  
  
• Once the product is dispatched, cancellation isn’t guaranteed—so please reach out immediately via our Customer Support, and while we’ll do our best to intercept it, delivery may still occur. You can reject the delivery if it arrives.
  
  
• Cancellation requests can be made through:
  
  
  • The ‘My Orders’ section of our website
    
    
  • Or by contacting our customer support team via email or phone.
    
    
• Once we receive your cancellation, refunds for prepaid orders are initiated within 24 hours.
  
  

4. Return & Refund Terms

• If you receive an item that is damaged, defective, or incorrect, you may be eligible to return it. Please check the relevant product’s return window (“Returnable Period”).
  
  
• Damaged packaging or tampering may waive your return eligibility—so please inspect the package at delivery.
  
  
• To initiate a return:
  
  
  • Go to ‘My Orders’ → select the order → click ‘Request Return’ or contact our support with details and photos.
    
    
• Once verified, refunds will be processed based on the examination outcome—typically within 1 business day after verification.
  
  
• Refunds are issued to the original payment method, or via store credit (if preferred). Please note, depending on your bank or payment provider, it may take additional time for the funds to reflect.
  
  
• If you opted for Cash on Delivery (COD):
  
  
  • Refunds may be processed via bank transfer or wallet/store credit, depending on the situation.
    
    
• Non-returnable items (e.g., certain perishable goods) will be clearly marked and are excluded from returns or refunds.
  
  

5. Return Conditions – At a Glance

6. Refund Timeline

• Prepaid Orders: Once your return is approved, refunds are typically processed within 1 business day, but may take 3–15 working days to appear in your account depending on the payment method and financial institution processing time.
  
  
• COD Orders: Refunds may be processed via wallet credits or bank transfers, based on your preference and order type.
  
  
• Store Credit Option: You may choose store credit if that works better for future online organic grocery shopping.
  
  

7. Cancellation Post-Dispatch

• Cancellation after dispatch is subject to our discretion. Should you proceed with a return post-delivery, kindly follow the return process—delivery might still come through, but you can refuse receipt or send it back using our return process.